cuci88 Privacy Policy

1 Introduction

cuci88 ("cuci88", "we", "us", "our") operates the online casino and sportsbook platform accessible at cuci88.asia. We are committed to protecting the privacy and personal data of all individuals who interact with our platform, including registered members, visitors, and applicants ("you", "your").

This Privacy Policy ("Policy") explains in plain, accessible terms how cuci88 collects, uses, discloses, retains, and protects personal data in connection with your use of the cuci88 website, platform, games, and any related services. This Policy is incorporated into and forms part of the cuci88 Terms and Conditions.

By registering a cuci88 account, depositing funds, placing a bet, or otherwise using the cuci88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform.

2 Data Controller

cuci88 acts as the data controller in respect of personal data collected and processed through the cuci88 platform. As data controller, cuci88 determines the purposes and means by which personal data is processed.

For all data privacy enquiries, requests, or complaints, you may contact the cuci88 Data Protection Officer at: [email protected]

cuci88 processes personal data in accordance with applicable data protection legislation, including the Personal Data Protection Act 2010 (PDPA) of Malaysia, which governs the processing of personal data in commercial transactions involving Malaysian data subjects.

3 Personal Data We Collect

cuci88 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we may collect include:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify the 21+ age requirement)
• Residential address, including postcode and state within Malaysia
• Email address and mobile phone number
• Malaysian MyKad number or passport number (for KYC verification)

3.2 Financial Data

• Payment method identifiers (e-wallet IDs for Touch n Go, Boost, GrabPay; bank account details for Maybank, CIMB Bank, Public Bank, Hong Leong Bank)
• Deposit and withdrawal transaction history
• USDT wallet addresses where cryptocurrency transactions are used

3.3 Gaming & Transactional Data

• Bet history, game session data, wagering activity, and gameplay records
• Bonus claim history and wagering progress
• Account balance history and transaction logs

3.4 Technical & Usage Data

• IP address, device type, operating system, and browser type
• Login timestamps, session duration, and platform navigation patterns
• Geolocation data derived from IP address (country and region level)
• Cookie identifiers and similar tracking technologies (see Section 7)

3.5 Communications Data

• Records of communications between you and the cuci88 customer support team, including live chat transcripts and email correspondence
• Survey responses, feedback, and platform reviews voluntarily submitted

4 How We Collect Your Data

cuci88 collects personal data through the following means:

• Direct collection: Data you provide during account registration, KYC verification, deposit and withdrawal requests, bonus claims, support interactions, and surveys.
• Automated collection: Technical data collected automatically through cookies, web beacons, server logs, and similar technologies when you access and use the cuci88 platform.
• Third-party sources: Identity verification data from KYC and anti-money laundering service providers; fraud prevention data from industry fraud-sharing databases; payment confirmation data from payment gateway providers.

5 Purposes & Legal Basis for Processing

cuci88 processes your personal data only where there is a valid legal basis to do so. The following table summarises the primary purposes for which we process personal data and the corresponding legal basis:

• Account registration and management — Necessary for the performance of the contract between you and cuci88.
• Identity verification and KYC checks — Legal obligation under applicable anti-money laundering and know-your-customer regulations.
• Processing deposits and withdrawals — Necessary for the performance of the contract.
• Providing access to games, live casino, and sportsbook — Performance of contract.
• Administering bonuses and the Rewards programme — Performance of contract.
• Fraud prevention and security monitoring — Legitimate interest of cuci88 to prevent fraudulent and criminal activity on the platform.
• Responsible gaming monitoring and intervention — Legal obligation and legitimate interest to protect vulnerable players.
• Customer support communications — Performance of contract and legitimate interest.
• Sending promotional communications — Consent (where you have opted in); you may opt out at any time.
• Platform analytics and improvement — Legitimate interest to improve the cuci88 platform experience.
• Regulatory compliance and record-keeping — Legal obligation.

6 Sharing Your Personal Data

cuci88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. cuci88 may share your personal data with third parties only in the following circumstances:

• Service providers and processors: Third-party vendors engaged by cuci88 to provide services on our behalf, including KYC and identity verification providers, payment processors, fraud prevention services, cloud hosting providers, and customer support software platforms. These processors are bound by data processing agreements and may only use your data as instructed by cuci88.
• Game software providers: To the extent necessary to provide gameplay functionality, technical data may be shared with certified game content providers whose games are available on the cuci88 platform.
• Regulatory and law enforcement authorities: Where cuci88 is required by applicable law, court order, or regulatory authority to disclose personal data, we will comply with such requirements after reasonable verification of their legal basis.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of the assets of cuci88, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

7 Cookies & Tracking Technologies

cuci88 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyse platform usage patterns.

7.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the operation of the cuci88 platform, including maintaining your logged-in session and processing transactions. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and previously played games to personalise your cuci88 experience.
• Analytical cookies: Collect aggregated, anonymised data about how Members use the cuci88 platform to help us identify areas for improvement.
• Marketing cookies: Used only where you have provided explicit consent, to serve relevant promotional content about cuci88 on partner platforms. You may withdraw this consent at any time.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core features of the cuci88 platform, though some personalisation features may be limited.

8 Data Retention

cuci88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, audit, or accounting obligations.

• Active account data: Retained for the duration of your cuci88 membership and for a period of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction and gaming records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• KYC documentation: Retained for five (5) years following the end of the customer relationship, in line with regulatory requirements.
• Customer support records: Retained for two (2) years from the date of the last interaction, or longer where the record relates to an unresolved dispute or regulatory matter.
• Marketing consent records: Retained until you withdraw consent plus one (1) year for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to any individual.

9 Data Security

cuci88 implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the cuci88 platform
• Encryption of sensitive data fields at rest within cuci88 databases
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Multi-factor authentication for all internal administrative systems
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• 24/7 security monitoring and intrusion detection systems

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cuci88 will notify affected individuals and, where required, the relevant supervisory authority within the timeframes prescribed by applicable law.

10 Your Privacy Rights

As a cuci88 member whose personal data is processed under this Policy, you have the following rights, exercisable by contacting cuci88 at [email protected]:

• Right of access: You may request a copy of the personal data cuci88 holds about you, together with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. Some corrections can be made directly within your cuci88 account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to cuci88's legal retention obligations.
• Right to restriction of processing: You may request that cuci88 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested.
• Right to data portability: You may request a copy of personal data you have provided to cuci88 in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your personal data where cuci88 relies on legitimate interests as the legal basis, or where data is processed for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

cuci88 will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days with prior notice to you.

11 Children's Privacy

The cuci88 platform is strictly intended for individuals aged 21 years and above. cuci88 does not knowingly collect personal data from persons under the age of 21. If cuci88 becomes aware that personal data has been collected from a person under 21 without parental or guardian consent, such data will be deleted promptly and the associated account will be closed.

If you believe that a minor has registered an account on the cuci88 platform, please notify us immediately at [email protected] so that we may investigate and take appropriate action.

12 International Data Transfers

cuci88 operates primarily within the Malaysian market and processes personal data predominantly within jurisdictions that provide an adequate level of data protection. Where personal data is transferred to service providers or processors located in other jurisdictions, cuci88 ensures that appropriate safeguards are in place, including contractual data processing agreements that impose data protection obligations equivalent to those applicable under Malaysian law.

cuci88 does not transfer personal data to jurisdictions that do not offer adequate data protection without implementing appropriate supplementary safeguards.

13 Third-Party Links

The cuci88 platform may reference or link to game provider content that is hosted on third-party infrastructure. This Privacy Policy applies only to personal data processed by cuci88 through the cuci88 platform. cuci88 is not responsible for the privacy practices of third-party game providers, payment processors, or any other external organisations whose services you may access in connection with your cuci88 membership. We encourage you to review the privacy policies of any third-party services you use.

14 Changes to This Privacy Policy

cuci88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, cuci88 will notify registered Members by email to the address on file or through a prominent notice on the cuci88 platform at least fourteen (14) days before the changes take effect, except where a shorter notice period is required by law.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the cuci88 platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

15 Contact Us

For any questions, concerns, access requests, or complaints relating to this Privacy Policy or cuci88's data processing practices, please contact the cuci88 Data Protection team:

Email: [email protected]

cuci88 is committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.